Frequently Asked Questions
Which Materials Do you use?
.925 STERLING SILVER
COPPER
HIGH QUALITY, NATURAL, STONES
How Much is Shipping?
FREE USPS SHIPPING TO ANYWHERE IN THE US (TRACKING IS PROVIDED)
How Long Until My Product Ships?
ONLINE PURCHASES WILL SHIP IN 3-5 BUSINESS DAYS
What if My Package is Lost or Stolen?
WE ARE NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES OR SHIPPING DELAYS
Do You Do Resizing or Repairs?
WE DO NOT, CURRENTLY, ASSIST WITH RESIZING OR REPAIRS
Do You Do Custom Work?
IF YOU WANT SOMETHING THAT SOLD, OR WE DON’T HAVE YOUR SIZE IN YOUR FAVORITE, PLEASE DIRECT MESSAGE US ON INSTAGRAM @STONEDSOULJEWELRY OR EMAIL US AT STONED.S.JEWELRY@GMAIL.COM. WE ARE HAPPY TO WORK WITH YOU TO CREATE SOMETHING SIMILAR FOR YOU TO LOVE!
WE CAN SHOW YOU OUR STONES (NO…NOT LIKE THAT) AND SEARCH FOR SPECIAL ONES IF NEEDED. WE LOVE THAT PART TOO! WE CAN DISCUSS YOUR PREFERENCES (BASED OUR PORTFOLIO STYLES) TO HELP MEET THE MARK. IF YOU HAVE QUESTIONS, OR SOMETHING IN MIND, REACH OUT! WE ARE HAPPY TO DISCUSS IT WITH YOU! NO OBLIGATIONS.
WE WILL ONLY STAY TRUE TO OUR STYLE OF JEWELRY (DISPLAYED IN OUR STORE OR GALLERY) FOR ANY CUSTOM PIECES.
PLEASE KNOW YOUR SIZE BEFORE ORDERING AS WE CANNOT MODIFY THE SIZE OF A STONE RING ONCE COMPLETED.
ALL SALES ARE FINAL.
WE DO NOT, CURRENTLY, ASSIST WITH RESIZING OR REPAIRS OF YOUR CURRENT PIECES